Waseem Anwar
Sr Manager - Conversational Ai Voice Bots @TD
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WORK HISTORY
Sr Manager - Conversational Ai Voice Bots @TD
Head of TD\'s North American Conversational AI (NLP IVR).\\\\n- Developed Voice BOTs on a new AI platform to support various customer channels to improve customer experience, increase self-serve and reduce customer irritants.\\\\n- Built a new team of AI engineers (Data Scientist, Speech Annotators, Model Developers, VUI Designers) to meet the needs of Conversational AI (NLP / NLU /NLG).\\\\n- Responsible for development and ongoing tuning of NLP models including risk and trend analysis.\\\\n- Developed process to gauge model accuracy using STT, TTS, utterance/intent mapping.\\\\n- Ongoing exploration of LLMs, Transformer Model (BERT, GPT), NER and LaMDA for pilot use cases.\\\\n- Collaborating with AI industry leaders and vendors to stay up to date on technology trends.\\\\n- Standing up a Service Layer (Middleware APIs) for Voice and Digital channels.\\\\n- Skills and Technologies: Customer Journey Mapping, Genesys, Google CCAI, Dialogflow, Multilingual BOTs, Cloud Migration, CCaaS, MS Azure, SAFe (Scaled Agile Framework), Restful APIs, Jira, Confluence\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Hamdard University
Master's degree, Computer Science
ABOUT WASEEM ANWAR
Accomplished technology executive with 25+ years of experience driving enterprise-scale…
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