Anwarul H.
Client Services Manager @ IBM | MS, MCA ♛ LION ✔
- Role
- Client Services at Intuit
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anwarul H.
Senior operations and client services leader with 15+ years of global experience…
Experience
Client Services
Aug 2010 — Present
Managing and Administering Client (Intuit Inc, USA) resources Across Multiple Sites (India, Philippines, Canada & US) using client tools - Acrobat Connect Pro (Remote Software for Support), SIEBEL (Consumer Database Management Client), NTR Global system (Remote Software for Support & IT Administration), SAP Business Objects (Business Intelligence Systems), Intuit Quickbase (Online Database Software), Verint® Witness Systems (Workforce optimization Solutions) Citrix Enterprise Access Gateway (Virtualization Systems), LogMeIn, and BMC Remedy (IT Service Management Suite). Expertise in Query and Enterprise reporting, including Desktop Intelligence & web Intelligence using SAP Business Objects. Prioritization of support activities and focus on critical business services using BMC Remedy. End user application admin for SIEBEL, Witness Systems, NTR, LogMeIn and Intuit Quickbase.Selected Achievements: Managing and administering client tools and applications for more than employees across multiple sites of Intuit Inc, USA (based in India, Philippines, UK, Canada and USA). Managing onboarding for new-hires and off boarding for termed employees. Complete understanding of business operational workflows of the client and have in-depth knowledge of the clients’ business needs and challenges. Remote administration, security management, monitoring, remediation and Rights Management. Excellent experience with SIEBEL, NTR Global system, Quickbase, Witness, LogMeIn & Microsoft Office.
Education
Sikkim Manipal University (SMU)
Bachelor's Degree
2000 — 2003
Guru Jambheshwar University
Master of Science
2003 — 2005
Skills
- Windows
- Strong Background in Microsoft Office Suites (Office 2003, 2007, 2010)
- Vmware
- Hardware Troubleshooting
- Data Backup
- System Administration
- Software Installation
- Outlook Express
- Siebel (Consumer Database Management Client)
- Bmc Remedy (IT Service Management Suite)
- Pre-Sales
- Ntr Global System (Remote Software for Support and IT Administration)
- Operating Systems
- Virtualization
- Clean and Parallel Installation of Os (Windows, Windows Server, Mac, Linux)
- Firewalls
- IT Service Management
- Troubleshooting Vms (Vmware Workstation/Ace, Virtual Pc/Server, Windows Xp Mode)
- Software Troubleshooting
- Vpn
- Intuit Quickbase (Online Database Software)
- Network Security
- Advanced Troubleshooting of Browsers
- Troubleshooting – Winsock, Nic, Usb Drivers, Tcp/Ip Settings, Lan & Wan
- IT Operations
- Tcp/Ip
- Remote Desktop
- Virus and Spyware Removal
- Microsoft Excel
- Expert in Microsoft Excel
- Avaya Cms Supervisor (Call Management System)
- Active Directory
- Windows Server
- Hardware
- Remote Support & Troubleshooting
- Switch & Router Security
- Citrix Enterprise Access Gateway (Virtualization Systems)
- Windows 7
- Acrobat Connect Pro (Remote Software for Support)
- Lan Switching
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.