Anwar Ahmed
\"Associate Director | 22 Years in Service Delivery & Program/Project Leadership | Led $200M Account & 200 FTE | 40% Revenue Growth, 25% Cost Reduction, 30% Service Improvement, 25% CSAT Boost\"
- Role
- Associate Director, Delivery Partner Executive at Kyndryl
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Anwar Ahmed
Senior Executive with 22+ years of expertise in Service Delivery…
Experience
Associate Director, Delivery Partner Executive
Sep 2021 — Present · Hyderabad, IN
Managed a $200M contract, overseeing a team of 150+ FTEs to deliver cloud services, databases, DevOps, AI Ops, security, and more across multiple countries- Directed a $50M PMO portfolio, leading RFS/project services with over 4 RFS/Program Managers and dotted line Project Managers- Oversaw service delivery operations with 5 Senior Delivery Managers, ensuring high-quality service, contract compliance, and customer satisfaction- Collaborated with internal teams and customers to align strategies with business objectives and drive goal achievement- Developed and enforced governance structures and change control policies, ensuring compliance with organizational standards- Led continuous service improvement and transformation initiatives, optimizing service delivery processes and outcomes- Conducted regular performance reviews with C-Suite executives, covering SLA metrics, strategic initiatives, and project status updates- Managed global teams across India, Argentina, Brazil, Costa Rica, Czech Republic, Canada, Poland, and the US, focusing on performance management and career development- Oversaw security, risk, and compliance efforts, ensuring adherence to HIPAA and FFIEC standards, and passed external/internal audits- Identified new opportunities, expanded scopes, and led RFS/RFP engagements, boosting revenue and driving business growth.
Education
Osmania University, Hyderabad
Bachelor of Science - BS
1997 — 2000
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