Anwar Ul Haq Khan

Team Lead Manager @Genpact India Private Limited Delhi

Led a team of 20+ associates in content moderation for Trust and Safety, ensuring compliance with community standards and adherence to SLAs. Managed the training and development of team members, ensuring smooth onboarding and ongoing upskilling for peak performance. Analyzed operational data, identified trends, and escalated insights to stakeholders for process optimization and strategic improvements. Developed and presented key reports (WBR/MBR/QBR) that guided decision-making and improved overall operational performance. Implemented process improvements that boosted productivity by 10% and reduced error rates. Fostered collaboration across departments to resolve policy gaps and enhance operational efficiency. Continuously monitored team performance, providing coaching and feedback that resulted in a 15% improvement in quality scores.