Anuvab Ghosh
Team Lead @Technotask Business Solutions Pvt Ltd
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WORK HISTORY
Team Lead @Technotask Business Solutions Pvt Ltd
Ashoknagar, IN
AI Customer Support Team Leader | Customer Experience | Performance & KPI ManagementAs an experienced Team Leader in AI-driven Customer Support Operations, I specialize in managing high-performing teams to deliver exceptional customer experiences through data-driven decision-making and process optimization. My focus lies in ensuring consistent achievement of key performance indicators (KPIs) including SLA, AHT, NPS, CSAT, FCR, Quality, and Shrinkage Management.
EDUCATION
West Bengal Financial Corporation
Bengali Language and Literature
ABOUT ANUVAB GHOSH
Team Lead @ TechnoTask | Team Leadership
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