Anusuiya Mittal
Hilti | SP Jain School of Global Management | Grant Thornton Bharat LLP | Amity University
- Role
- Customer Tool Service Representative at Hilti India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Anusuiya Mittal
Results-driven professional with 5+ years of experience in compliance, aftermarket service, and customer experience across global markets. At Hilti, I’ve led tool repair operations for the New Zealand market remotely, improving Repair Quality Cycle Time (RQCT) by 60% and completing 3 Continuous Improvement Projects.My background includes global risk compliance at Grant Thornton, where I managed 1,500+ employee records in the Global Independence System (GIS), achieving 100% compliance—first in GT India’s history.With a Master’s in Global Business (specializing in Global Marketing), I bring a strong understanding of process optimization, strategic planning, and stakeholder engagement. Currently pursuing Lean Certification to further enhance operational excellence.
Experience
Customer Tool Service Representative
Jul 2023 — Present · Delhi, IN
Remote support for New Zealand market• Onboarded and streamlined the Customer Tool Service (CTS) process for the NZ region• Improved Repair Quality Cycle Time (RQCT) by 60% through remote coordination and process optimization.• Manage end-to-end repair lifecycle, from customer communication to service completion.• Oversee proactive pickup campaigns under Customer Experience Initiative, reducing delays.• Completed 3 Continuous Improvement Projects: currently pursuing Lean Certification.
Education
Amity University, Greater Noida Campus
Bachelor of Business Administration, Finance and Accounting
SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney
Master’s in Global Business
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