Anustup Gangopadhyay
Delivery Manager @Invasystems Inc
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WORK HISTORY
Delivery Manager @Invasystems Inc
Serve as Principal Offshore Delivery Manager for enterprise application services, overseeing SAP SuccessFactors, S/4HANA programs, and AMS operations, including structured transition from Hypercare to steady-state support with controlled vendor handover.• Provide delivery governance across SAP application landscapes, ensuring coordination between functional, technical, integration, and support teams without direct configuration ownership.• Oversee enterprise IT operations and hybrid cloud environments, including Azure and on-prem infrastructure, identity and access integration, Microsoft 365 services, security governance, monitoring, patching, and end-user computing across Europe and the UK.• Lead ITIL-aligned Incident, Problem, and Change Management, governing P1/P2 incidents, stabilization phases, parallel runs, and execution of 100+ CAB-approved changes to ensure business continuity.• Directed a complex European divestiture, transitioning SAP applications and IT services from an incumbent global vendor to Invasystems with zero disruption, including ITSM platform migration from ServiceNow to ServiceDesk Plus and Zoho.• Manage and mentor 70+ global resources across enterprise applications, infrastructure, and ITSM streams, ensuring SLA compliance, service stability, and predictable delivery across multi-region AMS operations.• Lead global service delivery programs covering IT Service Desk, shared support models, and enterprise application AMS across Europe, UK, UAE, US, and EMEA regions.• Mitigate delivery and commercial risks across Time & Material and Fixed Price engagements, safeguarding revenue-critical business processes by proactively managing cross-system dependencies, vendor coordination, and integration stability.
EDUCATION
International Institute of Hotel Management and Tourism (MIGMT)
Bachelor's degree, Hospitality Administration/Management
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Master of Business Administration - MBA, Human Resources Management and Services
ABOUT ANUSTUP GANGOPADHYAY
Enterprise Applications & Service Delivery Leader with 17+ years of experience leading SAP, ITSM, and Hybrid Cloud operations across FMCG, healthcare, public sector, and financial services environments.I specialize in stabilizing complex SAP landscapes, running ITIL-aligned AMS organizations, and leading multi-country delivery programs where predictability, governance, and stakeholder trust matter more than heroics.My work focuses on delivery ownership, risk control, and operational excellence—ensuring business continuity, SLA adherence, and cost discipline across global teams.Selected Outcomes• Rebooted a $2.5M SAP SuccessFactors AMS engagement for a 12K-employee global FMCG organization within 7 months, restoring CSAT and bringing backlog and incidents within SLA.• Directed AMS delivery for a $5.6M SAP HANA Cloud portfolio supporting a U.S. Department of Defense program, ensuring high availability, security, and compliance-driven governance.• Led an end-to-end IT divestiture for a European bakery group, transitioning SAP, infrastructure, and ITSM services from a large SI to a new provider with zero downtime; successfully replaced ServiceNow with ServiceDesk Plus and Zoho.• Delivered SAP S/4HANA and SuccessFactors rollouts across 15+ countries, integrating Finance, MM, SD, PS, HR, and third-party systems under controlled scope and governance.• Managed and mentored global teams of 70+ resources (SAP functional, technical, infra, ITSM) across US, UK, Europe, UAE, and India; governed P1/P2 incidents, CAB, and 100+ approved changes.
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