Anushree Mundhra
Senior Manager @Bain & Company
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WORK HISTORY
Senior Manager @Bain & Company
Mumbai, IN
Prominent cases:1. Helped devise customer retention strategy for an Insurance client in their home and car loanbusiness units, reconfiguring client’s historical reliance on acq./price strategy to drive short term GWP - Identified downstream impact of acquisition driven growth in an industry witnessing increasedpremiums, and prioritized CX improvements to achieve 15+pts in NPS (3.5% points in 3yrs)2. Partnered with a Banking client’s retail banking division to develop strategies forachieving their digital ambition (i.e, 10+ pts consumer NPS and future state portfolio of mobile appexperiences)- Prioritized customer segments, episodes and experience themes to develop a strategymainframe that outlined ‘where to play’ and ‘how to win’, both for delivering ‘brilliant basics’as well as ‘stand-out’ experiences3. Developed action plan for a Banking client’s to improve experience in priority customerexperiences - Isolated problem areas within channels of delivery (i.e, mobile app and contact centers),aligned with client teams on investment pool to develop a model for ‘contact center of thefuture’ and recommend policy/ operational changes
EDUCATION
Hansraj College
B.A (Hons), Economics
Indian Institute of Foreign Trade
Master of Business Administration, International Business
SKILLS
ABOUT ANUSHREE MUNDHRA
I am an experienced strategy professional with ~7years cross-functional experience, both as an individual contributor and team leader. I exhibit a keen sense of work ownership, one-team attitude, good client intuition and business judgement. Currently, I am a Senior Manager at Bain & Company, specializing in customer experience transformation cases under their NPS Prism business. My case experience is varied, including journey re-design, digital transformation, retention strategy, earned growth and loyalty economics, across multiple industries.
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