Anushree Kesan

About Anushree Kesan

Program Manager with 5+ years of experience driving system design, metrics, and operating models across platforms, service marketplaces, and customer experiences.At Amazon, my work has centered on problem discovery, system and workflow design, metrics definition, and trade-off decisions - partnering closely with Product, Engineering, and Operations teams to improve reliability, utilization, cost efficiency, and service quality. I’ve led initiatives spanning supply-demand balancing, forecasting and planning systems, service experience simplification, and operational automation in fast-changing, ambiguous contexts.I started my career as a software developer, which helps me work effectively with technical teams, and later built a strong foundation in strategy and product thinking through my MBA at IIM Kozhikode and hands-on product internships.I’m now looking to transition into a PM role where I can own product discovery and deliver more directly, especially in platform, marketplace, or experience-driven problem spaces.

Experience

1. Program Manager Ii

   Amazon

   Sep 2024 — Present · IN

   Spearheaded the development of marketplace-based service platforms, enhancing expert-led services at scale. • Focused on creating efficient operating models and automation frameworks to improve service quality. • Drove decision-making processes that increased utilization and cost efficiency across global programs.

Education

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA, Business Administration and Management, General

  2020 — 2022

• The Banyan Tree School, New Delhi

  High School

• Guru Gobind Singh Indraprastha University

  Bachelor of Technology - BTech, Computer Science

  2013 — 2017

Skills

• Microsoft Office
• Research
• Programming Languages
• Web Design
• Web Development