Anushree Mukherjee
Customer Service Manager @ Vodafone Idea Limited | MBA, Marketing
- Role
- Customer Service Manager at Vodafone Idea Limited
- Location
- Varanasi, UP, IN
- LinkedIn followers
- 500 followers
About Anushree Mukherjee
As a Customer Service Manager at Vodafone Idea Limited, I lead a team focused on delivering timely and effective resolutions to customer queries. My responsibilities include analyzing key performance metrics, driving quality improvement initiatives, and fostering a customer-first culture to maintain high service standards. Currently pursuing an MBA in Marketing at NMIMS, I integrate academic insights with professional experience in complaint management, hiring, and continuous process improvement. My work is centered around enhancing customer satisfaction, cultivating operational excellence, and contributing to organizational goals through collaboration and innovation.
Experience
Customer Service Manager
Jan 2025 — Present · Lucknow, IN
As a Manager in CS Response and Resolution at Vi (Vodafone Idea), I am responsible for leading a dynamic team to ensure swift and effective resolution of customer queries and issues. My role revolves around optimizing service delivery by analyzing key metrics, implementing quality improvement strategies, and fostering a customer-centric culture.I collaborate closely with cross-functional teams to enhance response efficiency, streamline processes, and drive innovation in customer service operations. With a focus on delivering seamless experiences, I aim to exceed customer expectations while maintaining high standards of quality and consistency.By leveraging data-driven insights and empowering my team, I strive to ensure that every customer interaction reflects our commitment to excellence.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Marketing/Marketing Management, General
Banaras Hindu University
Bachelor of Commerce - BCom, Marketing
Guru Nanak
High School Diploma
NMIMS CDOE
Master of Business Administration
BHU
Bachelor of Commerce
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