Anushka Singh

About Anushka Singh

A dedicated and customer-focused professional with nearly one year of experience at FabHotels, where I worked across different departments and projects. I started by working on revenue-saving projects that involved making outbound calls to customers to confirm hotel check-ins and ensure accurate service records. During this time, I also coordinated a small team of 4–5 members, managing communication with managers and ensuring smooth execution of daily tasks.Later, I moved into the role of Customer Service Executive, where I handled day-to-day customer queries and helped resolve issues efficiently while maintaining a high level of customer satisfaction.Currently, I am working as a Senior Customer Service Associate in the **Air India process through iEnergizer, where I handle a high volume of customer calls related to bookings, cancellations, and travel issues. Even in challenging situations, such as frequent flight disruptions, I assist customers calmly and professionally. My performance is reflected in my strong CCIT scores and consistent service quality.Overall, I am known for my strong communication skills, ability to handle pressure, teamwork, and commitment to providing excellent customer service.

Experience

1. Senior Customer Service Associate Air India

   iEnergizer

   Jan 2026 — Present · IN

   Handling a high volume of daily customer interactions for both domestic and international passengers, ensuring accurate and timely resolution of queries.Assisting customers with end-to-end flight bookings, fare explanations, ticket modifications, cancellations, and rescheduling as per airline policies.Resolving complex concerns related to baggage services, refund processing, travel documentation, and in-flight facilities with a customer-first approach.Providing clear guidance on airline policies, fare rules, visa/travel guidelines, and special service requests to ensure a smooth travel experience.Managing escalations professionally by coordinating with internal departments to deliver quick and effective solutions.Maintaining strong customer satisfaction by demonstrating empathy, active listening, and problem-solving skills in every interaction.Ensuring compliance with service quality standards while meeting performance metrics such as resolution time and productivity targets.(Services delivered through iEnergizer.)

Education

• Kamala rai inter College

  Secondary education , Science

• Divine Public School - India

  Primary education , Primary education

• Zenith Convent School - India

  Primary education

  2011 — 2015

• University of Allahabad

  B. Com, Business Administration and Management, General