Anushka Sahu
Application Support Engineer @E-Mech Solutions Private Limited
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WORK HISTORY
Application Support Engineer @E-Mech Solutions Private Limited
Provided L1/L2 production support for enterprise applications, ensuring seamless operations and minimal downtime. Managed SQL databases (Oracle, MySQL), performing query optimization, database tuning, and resolving performance issues. Monitored cloud-based environments (AWS, Azure), optimizing application performance and ensuring system scalability. Utilized monitoring tools such as Dynatrace, Grafana, and Splunk to track system health and proactively detect anomalies. Led incident management and resolution for P1/P2 issues, adhering to SLA guidelines to minimize business impact. Implemented ITIL best practices, handling ServiceNow ITSM workflows for Incident, Problem, and Change Management. Coordinated change and release management, ensuring risk-free system upgrades and patch deployments. Developed automation scripts using Shell Scripting, streamlining repetitive tasks and improving operational efficiency. Performed root cause analysis (RCA), identifying and mitigating recurring production issues.
EDUCATION
Dr. Harisingh Gour University
Bachelor of Computer Applications
ABOUT ANUSHKA SAHU
I am an experienced ITIL & ServiceNow Professional with a proven track record in providing L1/L2 Application Support for mission-critical BFSI applications, including core banking, payments, lending, and compliance systems. My expertise lies in incident, problem, and change management, ensuring seamless business continuity, regulatory compliance, and customer satisfaction in highly demanding financial environments. With extensive hands-on skills in SQL, Linux, and Oracle DB, I specialize in transaction validation, reconciliation, and troubleshooting within high-volume financial systems. I regularly design and execute SQL queries to analyze transaction failures, resolve data mismatches, and ensure accuracy in customer and account records. On Linux platforms, I leverage Shell scripting to automate repetitive support tasks such as reconciliation checks, log analysis, and system health monitoring, significantly reducing manual effort and improving operational efficiency. My experience with ServiceNow and ITIL best practices enables me to handle incidents systematically, prioritizing and escalating P1/P2 issues with minimal downtime. I ensure strict SLA adherence while preparing detailed Root Cause Analysis (RCA) reports and implementing preventive solutions to avoid recurrences. I also manage change requests by performing risk assessments, testing, and coordinating with business and compliance teams to ensure smooth deployment of updates. I bring strong proficiency in application performance monitoring with Dynatrace, Grafana, and Prometheus, tools that I use to proactively detect anomalies, latency spikes, or transaction bottlenecks. My proactive monitoring has helped financial institutions maintain high uptime, safeguard revenue, and protect customer trust. In the BFSI sector, I have handled mission-critical P1 incidents such as core banking outages, payment gateway failures, and claim-processing delays. I lead bridge calls with stakeholders, technical teams, and business leaders, ensuring timely updates, quick resolutions, and implementation of effective workarounds until permanent fixes are applied. I am recognized for my strong troubleshooting skills, analytical thinking, and ability to perform under pressure. I thrive in BFSI environments where precision, compliance, and uptime are critical. My cross-functional collaboration with business, operations, and compliance teams ensures that IT support not only resolves issues but also adds long-term value to business operations.
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