Anushka S.
Communications Manager - Talent Transformation
- Role
- Assistant Manager at Wipro
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Anushka S.
Learning & Development specialist with 5+ years of experience in building high-performing…
Experience
Assistant Manager
Jul 2024 — Present · Gurugram, IN
Communication Manager | WiproAug 2024 – PresentDelivered end-to-end training & facilitation including Voice & Accent (V&A), soft skills, and communication programs, ensuring high batch throughput.Conducted daily quality audits for GE (General Electric) account, improving process compliance, call monitoring, and stakeholder satisfaction.Led hiring & recruitment initiatives – interviews, assessments, and onboarding support for internal and third-party hiring.Designed and facilitated L&D programs with coaching, feedback sessions, and engagement-driven activities, boosting employee performance & communication effectiveness.Drove strategic planning & CSAT improvement, successfully achieving client ‘Green’ status as per contract KPIs.Delivered one-on-one coaching, live call audits, and feedback sessions to drive employee skill development and quality excellence.Supported cross-functional projects to ensure policy implementation, on-floor governance, and client success.
Education
PGDAV College
Bcom - Bachelor of Commerce honors, commerce and business
2018 — 2021
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