Anushka Kedia
Building Zomato | Customer Delight Team
- Role
- Associate at Zomato
- Location
- Siliguri, WB, IN
- LinkedIn followers
- 500 followers
Experience
Associate
Jun 2025 — Present · Gurugram, IN
As part of Zomato’s Customer Delight team, I handle real-time order escalations and ensure customers leave with a smile (even if their fries didn’t).I work on: Resolving food order & delivery issues with empathy and speed Connecting with customers across calls/chats for delightful experiences Turning complaints into conversations and confusion into clarity Collaborating with ops, restaurants, and delivery partners to fix things fast Finding creative, brand-aligned solutions that go beyond just refundsUnreasonable hospitality is not a strategy—it’s the vibe.
Education
University Of North Bengal
Bachelor of Commerce - BCom
2019 — 2022
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