Anushka Kedia

Building Zomato | Customer Delight Team

Role
Associate at Zomato
Location
Siliguri, WB, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

Experience

  1. Associate

    Zomato

    Jun 2025 — Present · Gurugram, IN

    As part of Zomato’s Customer Delight team, I handle real-time order escalations and ensure customers leave with a smile (even if their fries didn’t).I work on: Resolving food order & delivery issues with empathy and speed Connecting with customers across calls/chats for delightful experiences Turning complaints into conversations and confusion into clarity Collaborating with ops, restaurants, and delivery partners to fix things fast Finding creative, brand-aligned solutions that go beyond just refundsUnreasonable hospitality is not a strategy—it’s the vibe.

Education

  • University Of North Bengal

    Bachelor of Commerce - BCom

    2019 — 2022

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Anushka Kedia — Associate at Zomato in Siliguri, WB, IN | Unifers