Anushka Agarwal
Assistant Manager at Flipkart
- Role
- Assistant Manager at Flipkart
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anushka Agarwal
Program Manager at Flipkart, driving initiatives that enhance customer and seller experience across large-scale e-commerce operations.I’ve led programs that reduced customer VOCs by 30%, improved NPS by 10 bps, and boosted seller escalation resolution to 80% within 24 hours. From planning the TBBD’25 customer experience strategy for North Zone to introducing process improvements saving ₹8L/month, I focus on solving complex problems through data, collaboration, and design thinking.Passionate about program execution, process optimization, and digital transformation, I enjoy building scalable systems that improve efficiency and deliver measurable business impact.
Experience
Assistant Manager
Aug 2023 — Present · New Delhi, IN
Planned and executed a comprehensive zone-wide audit program, enhancing compliance and customer experience. • Led the TBBD’25 customer experience initiative, ensuring smooth operations during peak demand. • Proposed a product solution projected to reduce customer contacts by over 1500 daily, improving efficiency. • Achieved a 30% reduction in negative customer feedback, significantly boosting satisfaction and retention.
Education
Maulana Azad National Institute of Technology
Bachelor of Technology - BTech, Mechanical Engineering
2019 — 2023
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