Anushiya Bastiampillai

About Anushiya Bastiampillai

Your customer base is your most underleveraged revenue asset. Most CS teams manage it like a piggy bank. I built a framework to change that.I\'m Anu, Senior Customer Success Manager at Sensi.ai and creator of the From Piggy Bank to Portfolio framework, a four-pillar approach to transforming Customer Success from a service function into a measurable revenue engine. The framework covers mindset, structure, AI-powered scale, and the metrics that actually get CS a seat at the revenue table.Over the past decade, I\'ve worked across the full revenue lifecycle from inbound lead to renewal to expansion in SaaS and enterprise tech, driving multimillion-dollar growth and building the kind of customer relationships that compound over time. What I\'ve learned is that the gap between a CS team that survives and one that thrives almost never comes down to effort. It comes down to how they think about their book of business.That belief is what drives everything I do; the framework, the writing, and the conversations I\'m having with CS leaders who are ready to make the shift.I\'m currently part of the 2025 Women Who Mean Business cohort at UT Austin, a selective leadership program for women executives building influence at scale. It\'s sharpened how I think about impact, not just inside organizations but across the industry.If you\'re a CS leader rethinking how your team creates and communicates value, or you\'re looking for a speaker who can make revenue strategy feel both urgent and practical, I\'d love to connect.

Experience

1. Senior Customer Success Manager

   Sensi.AI

   Jan 2026 — Present · Austin, TX, US

Education

• University of Westminster

  Bachelor of Science (B.Sc.)

• Holy Family Convent, Bambalapitiya

  Advanced Level

Skills

• Public Speaking
• Business Analysis
• Team Leadership
• Html
• Microsoft Office
• Requirements Analysis
• Sales
• Social Media
• Training
• Marketing
• Event Management
• Customer Relations
• Entrepreneurship
• Quality Assurance
• Testing
• Business Development
• Social Media Marketing
• Social Networking
• SEO
• Teamwork
• Situational Leadership
• Debate
• Theatre
• Gamification
• Compere
• Account Management
• Search Engine Optimization
• Search Engine Marketing
• Salesforce.com
• Enterprise Software
• Negotiation
• Software as a Service (Saas)
• Leadership