Anusha Gummadi
Head of Customer Success, Registry & Reseller @Team Internet
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WORK HISTORY
Head of Customer Success, Registry & Reseller @Team Internet
In my new role, I am responsible for leading a team focused on ensuring exceptional customer satisfaction, proactive engagement and long-term value creation among domain registrars and resellers. Driving customer retention, growth, and advocacy.My primary responsibilities include: Customer Satisfaction: •Drive customer loyalty and maximize value from domain services•Develop strong relationships with key customers, acting as a trusted advisor•Ensure customers receive maximum value from our products and services•Oversee customer onboarding, training, and ongoing supportTeam Leadership: •Lead a customer success team, providing guidance and support•Define and implement customer success strategies and processes•Set performance goals and metrics for the team•Foster a customer-centric culture across Registry and ResellerCommercial Leadership: •Work with Business Development team to understand upsell & cross-sell opportunities•Develop the team to deliver incremental sales targets as defined by VP CommercialRelationship Management: •Maintain strong relationships with registry and reseller clientsProcess Optimisation: •Enhance customer success processes and resolve issues promptly •Monitor customer health and proactively address issues to prevent churn•Develop and implement customer retention strategies•Conduct regular business reviews with customers to ensure alignment and satisfactionCross-functional Collaboration: •Work closely with sales, marketing, product, and support teams to ensure a seamless customer experience•Provide customer feedback to product and development teams for continuous improvement•Share knowledge and insight within the team Data Analysis: •Analyse customer data to identify trends and insights•Track key metrics such as customer satisfaction, retention rates, NPS, and expansion revenue•Prepare and present reports to leadership team on customer success initiatives and outcomes
EDUCATION
Europa Institute
Master's Degree, Business, Management, Marketing, and Related Support Services
Sri Chaitanya Junior College,
High School Diploma, Maths, Physics, Chemistry
Osmania University
Bachelor's Degree , Chemical Engineering
ABOUT ANUSHA GUMMADI
As the Head of Customer Success at Team Internet, I lead a team focused on ensuring…
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