Anusha Venkatesh Prasad
Sr Salesforce Administrator Ai Specialist @Splashtop Inc.
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WORK HISTORY
Sr Salesforce Administrator Ai Specialist @Splashtop Inc.
Cupertino, CA, US
Manage and resolve critical RevOps-related Salesforce bugs and support Sales & Customer Success teams across America, EMEA, APAC, and Japan.Architected and implemented the Impact referral program integration with Salesforce to power an incentive-based marketing initiative, ensuring a unified platform for tracking, attribution, and reporting.Designed and implemented AI-driven solutions, such as a Vapi-inspired platform, to boost CSR efficiency by reducing manual tasks and enabling focus on strategic priorities.Evaluated and strategized the AI adoption of cutting-edge sales and service tools like Salesloft, Intercom, ZoomInfo, and Workato to optimize business processes and improve team productivity.Integrated AI tools with Salesforce and Zendesk to automate and streamline customer support workflows for product cancellations and renewals. Engineered and implemented an error-logging system that captured and analyzed runtime errors, enabling the sales team to independently resolve common issues and significantly reducing support tickets.
ABOUT ANUSHA VENKATESH PRASAD
As a AI Strategist/Specialist and 12x Salesforce Certified professional, I specialize in the \"missing middle\"—the layer where high-level business strategy (HBS) meets deep technical execution (Node.js, TypeScript, Cloudflare).My focus is on Agentic Workflows: building autonomous voice and chat agents that handle complex customer lifecycles. From engineering low-latency voice agents with Vapi and ElevenLabs to building predictive resource assistants in MS Teams, I bridge the gap between CRM data and LLM intelligence.
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