Anusha Solipuram

Team Lead @Revolut

Managing the team of 10-15 Support Specialists- Manage the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)- Conduct regular one to ones, team meetings and performance reviews- Challenge processes and procedure, in the context of continuous improvement- Responsible for raising awareness of unusual trends in performance, team, attitude and other management parameters- Seek to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace