Anusha Reddy
VP ServiceNow Developer | ServiceNow | Certified Developer, ITSM, CSM, ITOM, ITBM, ITAM, GRC
- Role
- VP Servicenow Developer at SMBC Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Anusha Reddy
Having 10 plus years of experience in Information Technology SDLC (Software Development Life Cycle) which includes 8 years of extensive experience in developing and administrating ServiceNow.• A ServiceNow Developer/Administrator with experience on implementing Service Catalog, Incident Management, Problem Management, Change Management, CMDB, Discovery, GRC, CSM, HRSD, HAM, SAM, SAM Pro and monitoring Platform Performance.• Lead the design and architecture of ServiceNow ITSM solutions tailored to the organization\'s needs and industry best practices.• Architect end-to-end solutions for ITSM processes such as Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management.• Experience in External Web services Integration (both SOAP based and REST based) and Orchestration.• Strong experience in different Web Technologies like HTML, xml, JavaScript which is useful for custom coding in ServiceNow.• ServiceNow Administration, Application Developer and ITSM Implementation Certified. • Hands on experience in Implementing SDLC process to develop and deploy the code in development to production environments.• Functionally proficient in performing business analysis gathering and analyzing requirements.• Excellent capability to explore, learn and understand newer business domains and technology and adaptable to any technology/tool in short span of time.• Experience in providing On-call Production support.• Knowledge in Design and development of CMDB (Configuration Management) in ServiceNow. • Working experience of Agile Scrum Process using JIRA and ServiceNow.• Experienced in environments requiring direct Customer interaction during specifications, development and project implementation phases.• A ServiceNow Technical Expert with experience on implementing end-to- end Service Catalog, with extensive experience on Service Portal.
Experience
VP Servicenow Developer
May 2024 — Present
Education
Rivier University
Master's degree, Computer Science
2015 — 2015
JNTUH College of Engineering Hyderabad
Bachelor's degree, Computer Science
2007 — 2011
Skills
- Servicenow
- Sap Erp
- Javascript
- Html
- Software Development Life Cycle (Sdlc)
- Web Services
- Business Analysis
- Xml
- Integration
- Scrum
- User Acceptance Testing
- Regression Testing
- Sap Products
- System Testing
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