Anusha Ramesh
Strategy | Planning | Customer Retention | Saas | Sales | Operations | B2B | B2C | Team building | Consulting | Ed tech | Ex Great Learning
- Role
- Head of Customer Success at Learners Point
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anusha Ramesh
A continuous learner.
Experience
Head of Customer Success
Dec 2025 — Present · Bengaluru, IN
Designed SOPs for customer success managers and created a framework for onboarding and journey of customers. • Designed guaranteed to run (GTR) framework for all the new programs, collaborating with sales heads. • Curated enablement programs for customer success managers including product, etiquette and customer centric approach trainings. • Reduced refunds by strategically planning TAT and compliance policies to handle customer escalation.• Customer retention improved by 67%, by providing appropriate and timely resolutions to escalations.
Education
Bangalore Institute of Technology
Bachelor of Engineering - BE, Civil Engineering
2013 — 2017
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