Anusha R

About Anusha R

Engagement Management and Client Delivery professional with 6.9+ years of experience at Ernst & Young (EY), specializing in Immigration Services and end-to-end engagement execution.I currently work as an Advanced Analyst, serving as the primary point of contact for UK client engagements, coordinating with cross-functional teams to ensure timely delivery, SLA adherence, and high client satisfaction.My role involves managing client communication, tracking engagement progress, supporting billing and invoicing accuracy, preparing reports and dashboards, and contributing to process improvements that have reduced preparation time by up to 60%.I also support team enablement and knowledge sharing by assisting with training materials, cross-training initiatives, and mentoring new joiners to help teams operate efficiently and consistently.Core areas of experience include:• Engagement Management & Client Delivery• Stakeholder Coordination & Communication• Process Improvement & Reporting• Operations Support & SLA Tracking• Team Support & Knowledge SharingI am currently exploring opportunities where I can continue to grow in engagement management, client delivery, and operations-focused roles, while contributing to process excellence and strong client outcomes.

Experience

1. Advance Analyst 3

   EY

   Sep 2020 — Present · Bengaluru, IN

   Advanced Analyst 3 | Ernst & Young | Feb 2023 – Present • Serve as primary client contact for UK engagements, resolving inquiries, concerns, and requests efficiently • Coordinate cross-functional teams to deliver end-to-end services and meet SLAs • Implement repatriation policies and procedures for employees returning from international assignments • Manage billing and invoicing processes, including reconciliation, dispute resolution, and reporting • Prepare and present reports and dashboards to management, tracking performance and client feedback • Document key agreements, contracts, and procedures to maintain operational clarityAdvanced Analyst 2 | Ernst & Young | Oct 2020 – Feb 2023 • Reviewed and analyzed government-issued immigration notices, identifying issues and providing strategic insights • Designed templates that reduced standard preparation time by 60% • Developed training materials, process maps, and checklists, cross-training team members • Conducted biweekly meetings with attorneys and teams to clarify processes and ensure timely case management • Maintained accurate records of notices, responses, and case updates

Education

• Kammavari Sangh Group & Institutions, BANGALORE SOUTH

  Bachelor of Engineering - BE, Electronics and communication Engineering