Anusha Potturi
Director of Customer Success @Proquest Consultancy Services Pvt Ltd
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Success @Proquest Consultancy Services Pvt Ltd
Hyderabad, IN
Define and drive the customer success strategy to strengthen long-term partnerships with clients.Partner with executive leadership on account growth strategies, including new service offerings, resource scaling, and escalation management.Act as the senior point of contact for key client accounts, building trust and executive-level relationships.Conduct regular business reviews (QBRs/MBRs) to showcase value delivered, align on future needs, and identify new opportunities.Build a culture of customer-centricity within delivery and support teams.Define KPIs like client satisfaction, delivery SLAs, retention rate, and account expansion.Collect and analyze client feedback to continuously improve the offshore delivery experience.
ABOUT ANUSHA POTTURI
Customer Success Director and Certified Scrum Master with Thirteen + years of experience…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.