Anusha N
Incident Manager | ITIL Certified | ServiceNow & BMC Remedy | 5+ Years Experience | Open to Opportunities
- Role
- Incident Manager at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anusha N
Results-driven Incident Management professional with over 5 years of experience managing critical incidents and ensuring rapid service restoration in enterprise environments. Proven ability to lead P1/P2 incident response, coordinate war rooms, and drive resolution through effective cross-functional collaboration while consistently meeting SLA and KPI targets.Strong expertise in ITIL-based Incident, Problem, and Change Management, with hands-on experience using ServiceNow and BMC Remedy. Recognized for reducing MTTR, improving service stability, and delivering clear, timely communication to senior stakeholders during high-impact incidents. Awarded Star Performer and Best Team Award for excellence in incident handling and operational performance.
Experience
Incident Manager
Feb 2021 — Present · Bengaluru, IN
Incident Manager with 5+ years of experience in enterprise IT service management.Expert in critical incident handling, major incident war room leadership, and SLA compliance.Proven ability to coordinate cross-functional teams and restore services quickly.Strong focus on service stability, business impact reduction, and uptime assurance.Experienced in 24x7 production support environments.Hands-on expertise in ITIL-based Incident, Change, and Problem Management.Skilled in RCA, problem investigation, and preventive action implementation.Experienced with ServiceNow and BMC Remedy for ITSM workflows and reporting.Strong stakeholder communication, including senior leadership updates.Focused on MTTR reduction and continuous service improvement.
Education
Sri K Puttaswamy First Grade College
Bachelor of Commerce - BCom, Commerce
Sadvidya College
BASCS, Commerce
Karnataka State Open University
Master of Commerce , Accounting and Business/Management
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