Anusha Marineni
Senior Servicenow Developer @Infosys
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WORK HISTORY
Senior Servicenow Developer @Infosys
Richardson, TX, US
Managed JavaScript-based components, including Business Rules, Script Includes, and UI Policies, to optimize processes and enhance platform functionality.• Optimized CMDB by implementing Patterns, Probes, Sensors, and CI Relationship Management, ensuring accurate asset tracking and service dependencies.• Led the end-to-end configuration and customization of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration, improving infrastructure visibility.• Designed and implemented Governance, Risk, and Compliance (GRC) solutions, significantly reducing risks and ensuring compliance with industry standards.• Configured GRC workflows and business rules to meet client-specific requirements and regulatory needs.• Utilized advanced configurations for Email Notifications and Alerts, ensuring timely communication of critical system activities to stakeholders.• Enhanced Service Portal design by integrating custom widgets using PowerApps to improve the overall user experience, resulting in improved employee satisfaction and reduced service desk dependency.• Developed customized dashboards and performance reports in Power BI, enhancing decision-making and operational efficiency for senior management.• Managed the customization and configuration of CMS modules, CMDB, PPM, SAM, and ITAM to align with organizational goals.• Led integration efforts for ITOM, SCCM, IP Discovery, and third-party monitoring tools to enhance operational workflows and system performance.• Developed custom notifications and configured inbound email actions to facilitate incident or request creation as per user specifications.• Fostered effective communication with clients, technology specialists, and vendors, ensuring successful service delivery and accurate business requirement documentation.Led ServiceNow version upgrades and Update Set migrations, ensuring smooth transitions with pre-upgrade testing, impact analysis, and ATF validations.
EDUCATION
Jawaharlal Nehru Technological University, Kakinada
Bachelor's degree
ABOUT ANUSHA MARINENI
With over a decade of experience in the IT industry, I specialize in leveraging ServiceNow to drive operational efficiency and elevate IT service delivery. My expertise spans IT Service Management (ITSM), IT Operations Management (ITOM), and Governance, Risk, and Compliance (GRC). I have a proven track record in configuring and customizing ServiceNow modules such as ITSM, ITOM, GRC, CMDB, SAM, and HAM. Proficient in JavaScript, Angular.js, HTML, CSS, and integrating systems via SOAP, REST, and LDAP protocols, I excel in aligning technology solutions with business objectives. Developed and customized ServiceNow GRC (Governance, Risk, and Compliance) solutions to strengthen risk management frameworks, enhance compliance reporting, and ensure alignment with industry regulations. Integrated ServiceNow with third-party applications using REST and SOAP APIs, enabling seamless data synchronization and improving overall system interoperability and communication. Let\'s connect to explore how my expertise in ServiceNow and IT operations can contribute to achieving your organization\'s IT service goals.
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