Anuroop Andrews Chinnamallela

Project Lead @HERE Technologies

Navi Mumbai, IN

Leading Content Quality operations for High-Definition Live Map (HDLM) used by Autonomous Driving Technology in multiple automotive OEMs. Ensuring HD Map content’s “Reality Match” and “Accuracy of Attributes” for Autonomous Decision Making of self-driving cars.Content Quality Operations Lead – High-Definition Live MapsAchievements:• Improved map content accuracy by 90% through strategic analysis and resolution of customer-reported errors.• Reduced ticket resolution time by 95% via targeted process optimization and cross-training initiatives.• Initiated and led a cross-functional project that significantly boosted customer satisfaction scores.• Delivered 1M KM of map data through global delivery teams for the IVI project, meeting customer SLAs and quality benchmarks.• Successfully set up and executed the IVI Maps project for Audi’s Sparta Program, delivering 320K KMs across WEU and NA in June 2019.Competencies:• Global Delivery Management• Content Quality Management• Customer Experience Improvement• Cross-Functional Collaboration• Stakeholder Communication• Process Optimization & RCASkills:• Root Cause Analysis (RCA)• HD Map Validation• Workflow Automation• Inline Quality Checks• Incident HandlingResponsibilities:• Led content quality operations for High-Definition Live Maps used in autonomous driving by major automotive OEMs.• Ensured reality match and attribute accuracy to support critical decision-making for self-driving vehicles.• Managed and streamlined workflows for high-priority error reports from key clients including BMW, Mercedes, and VW Group.• Conducted RCA on content defects and implemented preventive inline process checks.• Re-engineered and enhanced pre-publication quality checks to improve early error detection and reduce downstream defects.

Liverpool John Moores University

Masters, Telecommunication Engineering