Anuranjan Kumar
Regional Service Manager at ICICI Bank Ltd
- Role
- Regional Service Manager at ICICI Bank
- Location
- Haora, WB, IN
- LinkedIn followers
- 500 followers
About Anuranjan Kumar
Monitoring various service parameters and compliance to ensure quality is maintained, managing customer escalations and ensure satisfactory resolution, organizing product and process training for employees to enhance productivity. Preparing sales dashboard highlight productivity of employees, Analyzing Profit & loss with monthly expense budgets and collecting and analyzing data to inform decision making information. Achievement of Sales Target and managing business portfolio.
Experience
Regional Service Manager
May 2022 — Present · Howrah, IN
Monitoring various service parameters and compliance to ensure quality is maintained, managing customer escalations and ensure satisfactory resolution, organizing product and process training for employees to enhance productivity. Preparing sales dashboard highlight productivity of employees, Analyzing Profit & loss with monthly expense budgets and collecting and analyzing data to inform decision making information.
Education
ICICI MANIPAL ACADEMY
Post Graduate Diploma in Banking, Banking
2013 — 2014
Sathyabama Institute of Science & Technology, Chennai
Bachelor of Engineering - BE, Computer Science
Skills
- Microsoft Word
- Business Strategy
- Business Development
- Sql
- Programming
- Anti Money Laundering
- Customer Relationship Management (Crm)
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Financial Advisory
- Kyc
- Team Management
- Management
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