Anurag Sood

Strategy and Operations | IIM Alumnus | Adding method to the madness

Role
Leading Cx Operations Excellence at FedEx
Location
South Delhi, DL, IN
LinkedIn followers
500 followers

About Anurag Sood

Growth Catalyst, Streamline business operations with digital interventions, data driven…

Experience

  1. Leading Cx Operations Excellence

    FedEx

    Jun 2025 — Present · Delhi, IN

    Leading CX Strategy and Operational Excellence for FedEx.Setting up an office in Gurgaon and leading strategic initiatives pertaining to Customer Experience.Implementing AI Tool for Quality Management and L&D.

Education

  • IIM Rohtak

    Master of Business Administration (MBA)

    2013 — 2015

  • Guru Gobind Singh Indraprastha University

    Bachelor of Technology (B.Tech.)

    2007 — 2011

Skills

  • C++
  • Business Analysis
  • Sales
  • C
  • Marketing
  • Project Planning
  • Team Management
  • Business Development
  • Transition Management
  • Project+
  • Event Management
  • Agile Methodologies
  • Transition Planning

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Anurag Sood — Leading Cx Operations Excellence at FedEx in South Delhi, DL, IN | Unifers