Anurag Sood
Strategy and Operations | IIM Alumnus | Adding method to the madness
- Role
- Leading Cx Operations Excellence at FedEx
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anurag Sood
Growth Catalyst, Streamline business operations with digital interventions, data driven…
Experience
Leading Cx Operations Excellence
Jun 2025 — Present · Delhi, IN
Leading CX Strategy and Operational Excellence for FedEx.Setting up an office in Gurgaon and leading strategic initiatives pertaining to Customer Experience.Implementing AI Tool for Quality Management and L&D.
Education
IIM Rohtak
Master of Business Administration (MBA)
2013 — 2015
Guru Gobind Singh Indraprastha University
Bachelor of Technology (B.Tech.)
2007 — 2011
Skills
- C++
- Business Analysis
- Sales
- C
- Marketing
- Project Planning
- Team Management
- Business Development
- Transition Management
- Project+
- Event Management
- Agile Methodologies
- Transition Planning
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