Anurag Sharma

Sr. Manager, Enterprise Product Design | GenAI | CUA | CXA | Design Career Coach

Role
Senior Manager, Product Design at ServiceNow
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Anurag Sharma

I started my journey as a software developer fresh out of my college campus and worked with leading Indian industrial and consumer products group in telecom and finance domain for 3 years. But life totally changed when I got a little exposure to design. Soon I realised, design has the potential to make or break a business! The entrepreneur within me was ready to take the plunge and I joined baby UX team within my organisation.Today, I am a Certified Usability Analyst (CUA) and Certified User Experience Analyst (CXA) professional having 13+ years of intensive experience in UX design and implementation. I started my design career with healthcare domain and gained strong expertise in healthcare workflows for EMR/EHR, Patient/ Member Engagement applications, Claims/contract Management, Analytic dashboards for Medical & Non-Medical users to manage quality of healthcare services being delivered and hospital utilisation. Currently, I am working in no-code/low-code domain in an enterprise application space with expertise in security, decision making and adoption services. Design Management Skills- Managing User Experience Strategy- Omnichannel Journeys and Customer Experience- Managing design/UX roadmapsCore Design Skills- User Experience(UX)- Business Analysis(Stakeholder Report)- Critical Usability Analysis (Expert Reviews)- User Research- User Persona & Ecosystem- User Journey Mapping- Information Architecture- Design Conceptualisation- Interactive Prototypes (Axure & Figma)- Compelling digital copy (UX writing)- Design SupportIf I can help you in any way, let\'s connect via LinkedIn. Let\'s share our story and make this world a great place to be!

Experience

  1. Senior Manager, Product Design

    ServiceNow

    Mar 2024 — Present · IN

Education

  • Veermata Jijabai Technical Institute

    Bachelor's Degree, Information Technology

    2007 — 2010

  • Government Polytechnic College

    Diploma in Information Technology, Information Technology

    2004 — 2007

Skills

  • Axure Rp
  • Power Bi Design
  • Css 3
  • End User Research
  • Stakeholder Discussion
  • Design Support
  • User Experience Design
  • Java Application Development
  • User Journey Mapping
  • Persona
  • Ecosystem
  • Concept Sketches
  • Conceptual Design
  • Tableau Design
  • Dashboard Design
  • Wireframing
  • Microsoft Powerpoint
  • Usability Engineering
  • Android Development
  • Php Applications
  • Business Analysis
  • Jquery
  • User-Centered Design
  • Javascript
  • Html 5
  • User Interface Design
  • Information Architecture
  • Usability Testing
  • Interactive Prototypes

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Anurag Sharma — Senior Manager, Product Design at ServiceNow in Mumbai, MH, IN | Unifers