Anurag Khatiwada

About Anurag Khatiwada

Highly motivated individual driven to find the gaps and innovate ways to serve the customers\' needs. I have 10+ years of experience in Data Management and IT services: Service Consultant, Data Management, Data Quality, Stakeholder Management etc.The highlight of my career so far has been to ease customers\' pain by providing excellent service. Summarizing my corporate experience in a few words.> Proficient in Providing immediate emergency response, collaborate with the customer for Escalation handling.> Have Command in talent development and creating a diverse team in performing a smooth Operations and service with global customers.> An effective communicator at all levels within an organization with the ability to think out of the box for new business Opportunities and Process set up for the same.> Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.Achievements-My process re-engineering implementation has helped the organization to handle a difficult client situation, which has helped to reduce the weekly incoming support issues by 40%, NPA score boosted from 2 to 7In 2016, through my hard work, dedication and excellent client facing skill I have earned an opportunity to work in a client location based in London. This was an amazing experience which has helped me to understand the client processes inside out. Let\'s connect: a•••••••@gmail.com

Experience

1. Assistant Vice President- Business Consulting

   HSBC

   Mar 2023 — Present · Bengaluru, IN

   Data Management- Data Governance - Data Quality- Project Management- Data Control Implementation- Trusted Source Implementation

Education

• Sri Revana Siddeshwara Institute of Technology, BANGALORE

  Electrical, Electronics and Communications Engineering

  2008 — 2012