Anurag Goud

About Anurag Goud

I am a Digital Marketing Specialist (PSME) and a backup trainer with…

Experience

1. Digital Media Specialist

   Google Operations Center

   May 2020 — Present · Telangana, IN

   As an POD lead I have resolved diverse platform concerns, across Google Marketing Platform (formerly DoubleClick) products, such as DV360, CM360, SA360, GA360 & GA4. • Collaborated closely with Big 6 agencies and the largest advertising companies globally, as well as internal stakeholders (Sales, Engineers, Collections) to resolve complex scenarios. • Trained and developed the support team on product and process updates on platforms such as DV360, CM360, SA360, GA360 & GA4. • Managed escalations for clients from APAC, EMEA & NA where complexity was higher, with a special focus. • Conducted analysis of billing trends and patterns, identified root causes of issues, and implemented corrective actions. • Played a vital role in enhancing team efficiency and productivity by developing and implementing effective training programs and processes. • Demonstrated excellent communication and interpersonal skills in dealing with clients and internal stakeholders. • Maintained a high level of customer satisfaction through prompt and effective resolution of billing issues. • Demonstrated strong leadership and team management skills by leading a team of support professionals and ensuring the smooth functioning of day-to-day operations.

Skills

• Social Media Marketing
• Microsoft Excel
• Data Validation
• Xml Publisher
• Abbyy Finereader
• Epublisher
• Wordpress Design
• Online Lead Generation
• Html5
• Adobe Photoshop
• Notepad++
• Java
• C#
• Software Development
• Document Type Definition (Dtd)
• Xmlhttp
• Ebooks
• Sql
• Linux
• Search Engine Optimization (SEO)
• C++
• Xml
• Xml Schema Definition (Xsd)
• Microsoft Sql Server
• Marketing Strategy
• Qc Tools
• Javascript
• Digital Marketing
• Wordpress
• Html
• Oxygen Xml Editor