Anurag Dwivedi
Director, Customer Service & Support, Microsoft
- Role
- Director at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anurag Dwivedi
A seasoned management professional with 25+ years of qualitative experience across Telecom, IT-Enabled & Product Technical Support sectors, of which around 20 years is management experience – frontline as well as second level.•Currently associated with Microsoft CSS India, Bangalore – as a Director for Azure Technical Support•Dexterity in Customer interactions & Operations Management activities including planning, budgeting, scheduling, staffing, process enhancement, initiatives lead, stakeholder communication & service level management, while working successfully with stakeholders and customers globally•Operations experience ranges from start-ups with minimal precedence, to business expansion.•Intensive Experience in Direct Field Sales & Sales Training Management - for Small & Medium business segment sales to Key Account sales.•Extensive experience in people & talent management – with team-sizes from 5 to 300 – focusing on Career Development & Performance Management.Career GoalsBe a preferred leader for an organization, a vision enabler and an archetype of global business partnerships.Specialties: Operational Excellence, Management Excellence, People & Talent Development, Landing Strategic imperatives
Experience
Director
Jul 2022 — Present · IN
Skills
- Outsourcing Management
- Customer Satisfaction
- Leadership
- Service Delivery
- Service Management
- Outsourcing
- Incident Handling
- Team Management
- Sla
- Incident Management
- Enterprise Software
- IT Operations
- Telecommunications
- Vendor Management
- Management
- Sharepoint
- Operations Management
- Performance Management
- Strategy
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