Anurag Alan
Operations Manager at Dell
- Role
- Operations Manager at Dell Technologies
- Location
- South West Delhi, IN
- LinkedIn followers
- 500 followers
About Anurag Alan
A seasoned and accomplished IT professional with several years of experience in Management, Operations,Leadership & Quality. Experience in leading global teams of 70+ individuals with multi geography responsibility. Good knowledge of different service Customer Experience practices like incident/change/problem/transition Business Process Improvement with focus on continuous improvement as well as SLAs
Experience
Operations Manager
Apr 2022 — Present · Gurgaon, IN
Customer Management - understanding the expectations of the client and driving the team to achieve the same. Drive Performance Metric’s - Ensure that the team targets of Customer Experience and Resolution are aligned to the Business goals. Leadership - Leading with Openness to deliver results in the right way People Initiatives – Ensure that the team is energized and empowered through Fun at Floor activities, developing, coaching, mentoring and building them to get ready for their next roles
Education
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Commerce - BCom, Business Administration and Management, General
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