Anurag Vijan
Aspire Rm and Backup Operation Head @RBL Bank
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WORK HISTORY
Aspire Rm and Backup Operation Head @RBL Bank
Mandi Gobindgarh, IN
Manage Aspire (priority) customers with personalized service, financial advisory, and end-to-end relationship handling.Drive CASA, credit card, insurance, loan, and investment penetration based on customer profiling.Authorize transactions, service requests, KYC updates, cheque operations, account modifications, and documentation checks.Ensure strict adherence to KYC/AML, CDD, PMLA and branch compliance guidelines.Support core branch operations: cash/ATM/vault monitoring, locker management, TAT control, discrepancy closure, and system authorizations.Conduct monthly Surprise Verifications including KYC reviews, document audits, compliance checks, and operational risk controls.Act as Backup Operations Head for audit handling, daily operations supervision, and process adherence.Achieve monthly revenue, CASA, and cross-sell targets parallel to operational responsibilities.
EDUCATION
Panjab University, Chandigarh
B.COM, Business/Commerce, General
Lovely Professional University
Master of Business Administration - MBA, Operation and Marketing
Lovely Professional University
Master of Business Administration - MBA, Operations and Marketing
ABOUT ANURAG VIJAN
I am a dynamic and results-driven professional with 5+ years of experience in the Banking and Insurance industry, specializing in operations, client onboarding, claims processing, and KYC/AML compliance. With an MBA in Operations and a proven ability to streamline processes and enhance customer satisfaction, I am now transitioning into the IT/BFSI domain within leading MNCs.My experience includes working in fast-paced environments where I managed customer queries, resolved insurance claims, supported underwriting teams, and ensured compliance with financial regulations. I’ve worked closely with cross-functional teams and back-office processes that directly impact customer experience and regulatory alignment. Core Competencies:Banking Operations (Retail & Commercial)Insurance Claims & Policy AdministrationKYC/AML & Client OnboardingProcess Improvement & SLA ManagementCustomer Service ExcellenceMS Excel & Reporting Looking for:Mid-level opportunities in Banking Operations, Insurance Consulting, Financial Services Operations, or Business Analyst (Non-technical) roles at top MNCs such as Accenture, Cognizant, Genpact, Amazon, Barclays, and TCS.
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