Anurag Singh Raghuvanshi
Assistant General Manager - Delivery & Program Management @UNIVO Education
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WORK HISTORY
Assistant General Manager - Delivery & Program Management @UNIVO Education
Noida, IN
Led enterprise-scale program management and digital transformation initiatives across academic operations, impacting users and driving measurable improvements in retention, engagement, and delivery efficiency.Defined and executed strategic roadmap aligning operations, technology, and business objectives, resulting in:Spearheaded end-to-end Salesforce ERP transformation integrating CRM, Service Cloud, and Education Cloud to unify admissions, academics, and support operations into a single scalable platform.Built enterprise KPI governance frameworks and dashboards, enabling real-time decision-making across 40+ performance metrics.Architected AI-driven automation workflows to proactively identify at-risk users and drive targeted retention strategies.Led cross-functional Projects with Product, Tech, Operations, and Support, ensuring seamless execution and scalability of large-scale delivery programs.Collaborated with CXO leadership on P&L management, cost optimization, and strategic decision-making to ensure ROI-driven growth.
EDUCATION
University of Lucknow
B.com HONS
Banaras Hindu University
MBA, International Trade and Finance
SKILLS
ABOUT ANURAG SINGH RAGHUVANSHI
Strategy and Transformation Leader with 10+ years of experience driving enterprise-scale program management, operational excellence, and digital transformation across EdTech, IT, and financial services.Currently serving as Assistant General Manager at UNIVO, I lead large-scale delivery ecosystems impacting users, where I specialize in building KPI-driven governance frameworks, leading ERP transformation (Salesforce), and deploying AI-driven automation to improve retention, engagement, and business outcomes.My work sits at the intersection of strategy and execution — partnering with CXOs to translate business goals into structured operating models, scalable program delivery systems, and data-backed decision frameworks.I have led cross-functional teams, built enterprise data lakes, and driven transformation programs that significantly improved NPS, reduced attrition, and unlocked new revenue streams.Key areas of expertise:• Enterprise Program & PMO Governance • Digital & ERP Transformation • AI-Driven Automation & Workflow Design • Data Strategy, BI & KPI Frameworks • Cross-Functional Leadership & Execution I am particularly interested in Strategy, PMO, and Transformation roles where I can drive high-impact initiatives across technology, operations, and business.
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