Anurag Singh Chouhan

Service Product Manager @Metso

Kolkata, IN

I am responsible for driving the management, growth, and profitability of the Gas Cleaning and Sulfuric Acid services business. My role includes:Strategic Leadership: Developing and implementing strategic plans and service offerings to meet market demand and optimize profitability.Product Management: Prioritizing service product development, ensuring continuous improvement through customer, sales, and delivery feedback.Customer Focus: Acting as the primary contact point for customers, identifying opportunities, and delivering tailored solutions.Market Engagement: Collaborating with marketing to design product launches, sales campaigns, and service promotions.Value Creation: Establishing service product value propositions, pricing models, and guidelines, incorporating lifecycle costs and operational expenditure (OPEX) insights.Training and Development: Developing and delivering technical training for service teams, market areas, and sales professionals.Technical Innovation: Leading the development of technical services for the product group and supporting capital spare parts optimization.Support Excellence: Ensuring robust service product support for customers, sales cases, and service leads.My focus remains on fostering innovation, delivering value to customers, and ensuring sustainable growth for the business.

Ujjain Engineering College, Sanwer Road, Ujjain

Bachelor of Engineering - BE, Chemical Engineering

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Executive MBA, Marketing