Anurag Singh

About Anurag Singh

With a robust background in operations and strategy consulting, my role as Senior Assistant Vice President at EXL is marked by a deep commitment to driving strategic initiatives and managing high-impact change. My expertise in program management and client engagement strategies has been pivotal in fostering a culture of continuous learning and operational excellence.At the heart of my professional journey lies a mission to enhance efficiency, revenue, and customer satisfaction through intelligent operations and digitally-led solutions. By co-creating end-to-end transition strategies and engaging with stakeholders at all levels, our team ensures alignment with our clients\' evolving needs, establishing EXL as a trusted partner in the insurance analytics domain.

Experience

1. Senior Assistant Vice President

   EXL

   Jul 2023 — Present · Gurugram, IN

   Leadership and Strategic Management:• As PMO and Change Head for the Insurance Analytics vertical in Mexico City, I drive efficiency initiatives to enhance operational processes, such as onshore hiring and reducing bench percentageTalent Acquisition and Team Development:• Implemented end-to-end Insurance Analytics hiring process, assembling a high-performing team of professionals • Implemented robust training and development programs, fostering a culture of continuous learningClient Relationship Management:• Developed and executed client engagement strategies, ensuring alignment with their evolving needs, and positioning the organization as a trusted partner in the insurance analytics spaceStakeholder Engagement and Commercial Operations:• Achieved the $$ target of revenue generation in running 2 quarters by meeting the desired billable project count• Continue to engage with internal and external stakeholders to align business objectives

Education

• Himalayan University, Itanagar

  Bachelor of Commerce (B.Com.), Accountancy

  2014 — 2016

• Indian Institute of Management, Calcutta

  EPYM, Operations Management

  2007 — 2008

• Himalayan University, Arunachal Pradesh

  Bachelor's degree, Business/Commerce, General

• IBM - Ace

  Dip in Software, Software

  2000 — 2001

• IIAS Calcutta

  Hotel Management, Travel Industry