Anurag Rai
Technical Support Engineer ensuring customer support and issue resolution.
- Role
- Technical Support Engineer at Intellicus Technologies
- Location
- Jabalpur, MP, IN
- LinkedIn followers
- 500 followers
About Anurag Rai
As a Technical Support Engineer at Intellicus Technologies, I specialize in performing product installations, upgrades, log analysis, Linux-level troubleshooting, and ensuring the stability of production systems. My role includes collaborating with internal technical teams to diagnose root causes and resolve incidents, as well as supporting environment configuration and validation for seamless deployments. With a Bachelor of Technology in Information Technology from RGVP and GLOBAL ENGINEERING COLLEGE, I bring expertise in customer support, Jira, and investigations. I am passionate about contributing to operational efficiency, maintaining system reliability, and delivering quality service to meet client needs.
Experience
Technical Support Engineer
Jan 2026 — Present
Performed Intellicus product installations, upgrades, and patching activities across client environments. • Conducted application log analysis and Linux-level troubleshooting to identify and resolve issues. • Collaborated with internal technical teams to diagnose root causes and ensure timely resolution of incidents. • Assisted in environment setup, configuration, and validation for smooth deployment and operations. • Supported production systems monitoring and stability, ensuring minimal downtime and quick recovery.
Education
RGVP
Bachelor of Technology - BTech, it
2017 — 2021
GLOBAL ENGINEERING COLLEGE
Bachelor of Technology, Information Technology
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