Anurag Rai
Senior Executive (Technical & After sales support)
- Role
- Senior Executive Crm at Euler Motors
- Location
- Faridabad, IN
- LinkedIn followers
- 500 followers
About Anurag Rai
I\'m a Mechanical Engineering professional with hands-on experience in EV aftersales…
Experience
Senior Executive Crm
Dec 2024 — Present · Faridabad, IN
Handled customer queries, complaints, and feedback related to EV 3-wheeler service and performance.Scheduled and coordinated periodic services and maintenance for electric 3-wheelers.Maintained up-to-date customer records, service history, and follow-up actions in CRM systems.Managed end-to-end warranty claim process, including documentation, approval coordination, and customer communication.Acted as a bridge between customers and technical teams for troubleshooting and field issue resolution.Monitored service satisfaction metrics and initiated corrective actions to enhance customer experience.Generated daily, weekly, and monthly service reports for management review.Educated customers about EV features, charging protocols, and preventive maintenance best practices.Ensured high customer retention by providing proactive support and timely service reminders.
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