Anurag Pradhan

Anurag Pradhan

Power Platform | Copilot | Azure AI | Gen AI SME

Role
Sr Power Platform and Copilot Sme, Randstad at CVS Health
Location
Washington, DC, US
LinkedIn followers
500 followers

About Anurag Pradhan

22+ relevant years of experience in.NET technologies and AWS Bedrock, SharePoint, Power…

Experience

  1. Sr Power Platform and Copilot Sme, Randstad

    CVS Health

    Aug 2023 — Present

    Designed, developed, and deployed AI-powered Copilot Studio agents integrating data from SharePoint, Dataverse, SQL Server, and public web sources.• Designed and develop M365 agent (Lite) on public web sites and SharePoint documents.• Created intelligent chatbots and virtual assistants with grounding and Retrieval-Augmented Generation (RAG) techniques to improve accuracy and reduce hallucinations.• Automated complex workflows using Power Automate, enhancing process efficiency and reducing manual effort by up to 60%.• Built and customized model-driven and canvas Power Apps for enterprise business processes, integrating with Microsoft 365 and third-party APIs.• Implemented advanced Copilot Studio conversational logic, entity extraction, and dynamic variable handling to deliver context-aware responses.• Developed governance, best practices, and security frameworks for Power Platform environments, including DLP policies and role-based access.• Integrated Copilot Studio with enterprise systems like Salesforce, ServiceNow, and SAP to enable unified conversational experiences.• Conducted user training and adoption programs for Power Platform and Copilot solutions, increasing platform utilization across business units.• Led troubleshooting, performance optimization, and scalability enhancements for high-volume Copilot Studio and Power Platform solutions.• Partnered with cross-functional teams to identify automation opportunities and design AI-driven business solutions aligned with organizational goals.

Education

  • Shivaji University

    Bachelor of Engineering (B.E.)

  • Sikkim Manipal University of Health, Medical and Technological Sciences

    Master of Business Administration (MBA)

Skills

  • Requirements Analysis
  • Requirements Gathering
  • Business Analysis
  • Sql
  • Sdlc
  • Sharepoint 2010
  • Workflow
  • Sharepoint Administration
  • 508 Complience
  • Html5 and Css3
  • Agile Methodologies
  • Microsoft Sql Server
  • Software Development
  • Web Services
  • Oracle
  • .net
  • Databases
  • Xml
  • C#
  • Visual Studio

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