Anurag Pandey
Senior Operations Manager @Jio
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WORK HISTORY
Senior Operations Manager @Jio
Spearheaded migration of monolithic architecture to OpenShift microservices, reducing vendor dependency and infrastructure cost by 40%.• Managed a 24x7 L2/L3 support team, ensuring rapid incident resolution and proactive monitoring.• Enabled real-time monitoring and alerting using Prometheus and Grafana to address performance bottlenecks.
EDUCATION
Symbiosis Centre for Distance Learning
Post graduate diploma in business administration, Operations Management and Supervision
CSJM University Kanpur
Bachelor of Arts (B.A.), History
ABOUT ANURAG PANDEY
Jio has been the platform for driving impactful application support and ensuring optimized operations for over nine years. Our focus has been on empowering end-users through self-care portals and mobile applications, enabling efficient account management. By emphasizing system deployment and software troubleshooting, the team has facilitated smoother workflows and enhanced user satisfaction. Previously, Pine Labs provided a strong foundation in technical support, collaborating with retail giants and banks to improve transaction processes and software integration. This experience honed skills in coordination, testing, and quality assurance, which now drive success in application operations at Jio. Focused on leveraging technology to deliver reliable solutions, we remain committed to operational excellence.
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