Anurag Nangla
Front Office Manager @Radisson Blu Resort Dharamshala
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WORK HISTORY
Front Office Manager @Radisson Blu Resort Dharamshala
Dharamshala, IN
Key Responsibilities:• Manage daily front office operations including check-in/check-out, reservations, billing, and concierge.• Lead and train a diverse team to deliver personalized, world-class guest service.• Coordinate logistics and special arrangements for high-profile guests, including IPL teams, ensuring privacy and comfort.• Collaborate with housekeeping, F&B, maintenance, and security for seamless guest experiences.• Use Opera PMS to optimize room inventory, bookings, and revenue.• Address guest feedback and resolve issues promptly to maintain high satisfaction.Achievements:• Successfully managed multiple IPL team stays, providing tailored VIP services under tight timelines.• Enhanced guest satisfaction through focused training and process improvements.
ABOUT ANURAG NANGLA
With over 11 years of experience in the hospitality industry, I specialize in front…
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