Anurag Mohanan

Senior Analyst - Prospect Marketing - Gcs Canada @American Express

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2021 — Present

Senior Analyst - Prospect Marketing - Gcs Canada @American Express

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Toronto, ON, CA

Build and maximize relationships with key external vendors and internal stakeholdersDevelop and execute industry focused marketing campaigns acquiring new customersManage measurement, reporting, and analytics for the channel and continuously monitor performance against channel targets, analyze what is working / not working, identify areas for improvement and provide actionable recommendationsEnd to End management of vendor tele sales program to generate revenueEnsure efficient processing of leads by managing the leads capabilities and infrastructureDevelop and manage an effective acquisition strategy.Develop and enhance digital and offline tools to drive sales efficiencyConduct regular performance review sessions with each vendorExecute performance based vendor compensation program

EDUCATION

N/A

St Pauls School

ISCE

2002 — 2005

Delhi University

BA Hons, English Litterature

2017 — 2018

XLRI Jamshedpur

PGCBM

SKILLS

Team LeadershipLeadershipQuality AssuranceBpoAccount ManagementProcess ImprovementMisBusiness DevelopmentCall CentersKnowledge ManagementPerformance ManagementFinancial ServicesCrmCustomer Relationship Management (Crm)ManagementCredit CardsBusiness Process ImprovementRelationship ManagementOutsourcingStrategyContent ManagementCustomer ServiceTeam ManagementQuality ManagementRe-EngineeringAnalyticsBusiness StrategyBusiness Relationship ManagementVendor ManagementService DeliveryBusiness Analysis

ABOUT ANURAG MOHANAN

Account Management | Program Management | Payment Consulting | Business Development | Relationship Management | Customer Service

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Anurag Mohanan — Senior Analyst - Prospect Marketing - Gcs Canada at American Express in Toronto, ON, CA | Unifers