Anurag Mishra

About Anurag Mishra

Organizations are investing in generative AI and the responsible development and deployment of large language models (LLMs). I help them build the future of human-technology interaction by leading a team of AI Content generators and Data Associates to build more efficient and trust worthy models.Experience of working with AI Scientists to understand shortcomings of AI models and design workflows to train and test LLMs. • 15+ years of experience in areas of Strategic Planning, GTM Planning, Business Process Reengineering, Process Modeling, Robotics and BPM implementation for clients across US, UK, Europe and Asia Pacific across diverse industry segments like Banking, Insurance, Utilities and Logistics• Experience in developing strategy and delivering business insights that informs executive decision making and guides investments • Certified Lean Six Sigma Black Belt from Indian Statistical Institute and Certified Green belt from KPMG• Knowledge of creating and deploying Machine Learning models using AWS Sagemaker (AWS Cloud AI/ML Service). This includes working with Jupyter notebooks on Python. • Extensive experience of studying As-Is processes and design future state processes. Changes cover process changes, new/redesigned KPIs for linking Operational and Business outcome, Analytics and Robotic Automation opportunities, User Interface (UI) redesign and System changes• Working knowledge of Blue Prism and UiPath Robotics (RPA) Tools• Knowledge of BPM tools like IBM Blue Works, TIBCO Nimbus for process modeling. • Proficient at performing statistical analysis using Minitab along with basic knowledge of Python• Project completed for one of leading global bank won award at Pan India level competition for Lean Six Sigma amongst 40 other projects. Project focused on Reducing Write Offs for Credit Cards which resulted in saves of $4MM annually• Thorough understanding of Agile concepts and experience of working in Agile projects following Scrum and Kanban approach.• Clientele worked with, include industry majors like Barclays, Royal Bank of Scotland, Lloyds Bank, CITI Bank, Hartford Insurance Group, Guardian Insurance and Centrica Energy.

Experience

1. Ai Operations Leader

   Amazon

   Oct 2025 — Present · London, GB

   Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of its businesses. I am helping Amazon build the future of human-technology interaction and leading a team of 300+ AI Content generators and Data Associates to deliver outcomes. I am accountable for the overall direction and operations of three sites situated in London, Cambridge and Amsterdam. With operations managers and team managers as direct reports my role enables the achievement of service levels, performance & cost goals and successful program implementation. My key goals include- Work with Scientists to understand how to make AI models perform better by building data pipeline, workflows for labeling and annotating data to train and test models to enhance performance of models in real world- Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics- Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and internal staff challenges- Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys- Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Master of Business Administration (M.B.A.), Operations Management and Supervision

  2007 — 2009

• Indian Statistical Institute Mumbai

  Lean Six Sigma Black Belt

• I.E.T. Kanpur

  Bachelor of Technology, Chemical Engineering

  2003 — 2007

Skills

• Business Process
• Business Process Re-Engineering
• Leadership
• Data Analysis
• Management
• Operations Management
• Forecasting
• Consulting
• Quality Management
• Strategic Planning
• Change Management
• Business Development
• Process Improvement
• Lean Manufacturing
• Process Engineering
• Business Analysis
• Kaizen
• Management Consulting
• Business Process Improvement
• Six Sigma
• Process Consulting
• Supply Chain Management
• Project Management