Anurag M A
MAJOR INCIDENT MANAGER | TCS|WIPRO| ITIL, ITSM,SERVICENOW, GCP, AZURE, PROJECT MANAGEMENT
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anurag M A
IT Service Operations professional with over 10 years of experience managing critical…
Experience
Major Incident Manager
Sep 2024 — Present · Bengaluru, IN
As a Major Incident Manager, I am responsible for overseeing the resolution of critical incidents, ensuring minimal impact on business operations. My role involves coordinating major incident calls, managing communication among stakeholders, and utilizing advanced tools like Genesys, PagerDuty, and ServiceNow to drive efficiency and precision.Currently working for a critical secured financial client, I have quickly adapted to the unique challenges of their environment.I specialize in incident management, stakeholder communication, and leveraging technology to enhance incident resolution processes in fast-paced, high-stakes settings
Education
Anna University Chennai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2009 — 2013
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