Anurag Jain
Associate Manager | Customer Service Domain with add ons as Project Management Skills, Corporate Finance, Managing Your Personal Finances
- Role
- Associate Manager at Firstsource
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Anurag Jain
Our team at Firstsource excels in strategic planning and problem-solving, with a focus on maximizing each team member\'s strengths. We prioritize continuous improvement and quality delivery, ensuring projects are completed on time and within budget. My role involves fostering a collaborative environment that values each member, driving operational efficiency, and maintaining positive team morale.With a Bachelor of Commerce from Acropolis Institutions, my educational foundation in Accounting and Finance complements my proficiency in business risk and ESG considerations. We emphasize open communication and adaptability, essential for evolving business needs. My goal is to empower our team to meet and exceed our operational objectives, solidifying Firstsource\'s commitment to excellence.
Experience
Associate Manager
Sep 2023 — Present · Hyderabad, IN
Experienced in strategic planning, effective communication, and problem-solving, with a focus on leveraging team strengths to maximize performance. Committed to continuous improvement and delivering projects on time and within budget. Passionate about creating an inclusive, collaborative environment where each team member is valued. A results-driven leader focused on operational efficiency, open communication, and adaptability to evolving business needs. Proven ability to navigate challenges and deliver successful outcomes.• Commercial Team Handling: Led cross-functional teams to drive revenue growth and optimize commercial performance.• Customer Retention: Focused on building strong customer relationships, resulting in increased loyalty and retention rates.• Escalation Management: Effectively managed escalations, ensuring timely resolution and maintaining client satisfaction
Education
Acropolis Institutions
Bachelor of Commerce - BCom
2017 — 2020
St Mary's Convent Sr Sec School
School
2005 — 2017
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