Anurag Heda
Associate Director @ Zeta | Customer Success
- Role
- Associate Director - Customer Success at Zeta
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anurag Heda
As an Associate Director of Customer Success at Zeta, I lead the strategic and operational aspects of delivering an exceptional card management experience to financial institutions using Axon, a B2B2C SaaS product that enables an \"always ON\" digital banking journey. With over 11 years of experience in customer success management and revenue attainment in quota-based roles, I have a proven track record of driving customer satisfaction, retention, and growth in the fintech and digital payments industry.My core competencies include building and managing high-performing customer success teams, leading cross-functional initiatives, and developing long-term partnerships with key accounts. I am passionate about leveraging my domain expertise and insights to help customers achieve their business goals and optimize their return on investment. I am also committed to advancing the vision and values of Zeta, a global leader in cloud-native banking technology, by empowering customers to offer innovative and personalized card solutions to their end-users.
Experience
Associate Director - Customer Success
Jul 2023 — Present · Bengaluru, IN
Card Suite, a B2B2C SaaS product built from grounds-up and now available for card issuers, speeds up the digital banking journey by bringing an “always ON” digital experience to their customers. Financial Institutions that use Card Suite, deliver to their customers an unparalleled card management experience, personalized risk controls, digital payments and personal finance management. Card Suite is available as client-side SDKs, APIs and ready to use mobile apps that issuers can launch to their customers in a matter of days.
Education
Sinhgad College of Engineering
Bachelor of Engineering (B.E.)
K J Somaiya Institute of Management Studies and Research
Masters in Business Administration (MBA)
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