Anurag Dutt Sharma
ITIL-certified Incident Management Service Desk Management & IT Operations Leader | 10+ yrs experience in major incident resolution, team leadership | Skilled in ServiceNow, Jira, Microsoft 365, GSuite & Generative AI
- Role
- Incident Manager at Worldpay
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Anurag Dutt Sharma
Incident Manager & IT Operations Leader with 10+ years’ experience in major incident…
Experience
Incident Manager
Feb 2025 — Present · Indore, IN
Led a team of 8+ IT support professionals, ensuring 98% SLA adherence across L1/L2 support- Spearheaded incident triage and escalation processes, reducing resolution time by 30%- Implemented ITIL-aligned workflows for change and problem management, improving service continuity- Collaborated with vendors and internal stakeholders to resolve critical issues and enhance service delivery.
Education
Malhotra college of Pharmacy(M.P.)
Bachelor of Pharmacy (B.Pharm.)
2006 — 2010
Skills
- Treatment
- Healthcare Management
- Strategic Planning
- Dentistry
- Clinical Research
- Pediatrics
- Customer Service
- Medical Terminology
- Microsoft Office
- Hospitals
- Medicine
- Healthcare
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Public Speaking
- Research
- Surgery
- Nursing
- Internal Medicine
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