Anurag Chopra

About Anurag Chopra

Over 19 years of experience in IT and Project Management, specializing in global project implementations, stakeholder engagement, and strategic resource management.Currently, Director of Client Implementations at CWT, leading a geographically dispersed team for multi-regional client onboarding and complex project delivery.Proven expertise in establishing and managing project teams and offshoring models to optimize resources, reduce costs, and enhance service quality.Developing strategies that align with organizational goals, driving technology solutions that streamline operations and elevate client satisfaction.Skilled in stakeholder management, serving as the primary liaison throughout project lifecycles to facilitate effective collaboration with internal and external partners.Proficient in providing consultation and setting up a spectrum of services, including IT solutions, data strategy & architecture, implementation of leading practices, business process automation, product development, and workforce management.Impressive success in leading larger team sizes for project completion, achieving strategic objectives and fostering growth.Proven skills in enterprise leadership and direction in managing and operating all information systems and technology.End-to-End Corporate Travel Solutions: Skilled in managing the full lifecycle of corporate travel technology solutions, from requirements gathering and vendor selection to implementation, training, and support.Travel Booking Systems Integration: Experience integrating online booking tools (OBTs), mid-office, and back-office systems to provide seamless travel management for corporate clients.

Experience

1. Director, Customer Implementation Apac

   Cwt

   Nov 2018 — Present · Gurgaon, IN

   Currently leading a team of Project Managers, Configuration Specialists, and Support Analysts to drive client implementation projects across multiple geographies.• Overseeing client relationships throughout the onboarding lifecycle, serving as the primary escalation point, and representing the team in project kick-off meetings and throughout all project stages.• Managing configuration teams that support Project Managers in client setup and onboarding processes to ensure seamless transitions.• Directing an internal support team for Global Client Implementations, providing comprehensive support across various processes and products.• Achieving cost reduction and efficiency objectives by implementing targeted technology solutions, driving process improvements, and standardizing operations.• Cultivating and managing relationships with key internal stakeholders, aligning Commercial and Operations goals, and delivering monthly business updates.• Contributing to global improvement initiatives focused on enhancing pipeline management, reducing project cycle times, advancing offshoring initiatives, and implementing automation solutions to scale project intake capacity.• Supporting Sales and Customer teams by delivering techno-functional solutions that meet client-specific needs and foster long-term partnerships

Education

• Sikkim Manipal University

  Master of Business Administration (M.B.A.), Project Management

  2011 — 2013

• Delhi University

  Bachelor of Commerce (B.Com.)

  2001 — 2006

• Oxford Senior Secondary School

  Business/Commerce, General

  1987 — 2001

Skills

• Business Development
• Call Centers
• Business Intelligence
• Contact Centers
• Six Sigma
• Performance Reporting
• Crystal Reports
• Management Information Systems (Mis)
• Avaya
• Customer Service
• Microsoft Sql Server
• Business Process Outsourcing (Bpo)
• Customer Relationship Management (Crm)
• Moxie
• Reporting Systems
• Team Management
• Performance Management
• Nortel
• Avaya Technologies
• Management
• Business Analysis
• Project Planning
• Business Process Improvement
• Application Lifecycle Management
• Leadership
• Vendor Management
• Customer Satisfaction
• Centralization
• Bpo
• Business Objects
• Call Center
• Global Management
• Process Improvement
• Standardization
• Mis
• Workforce Management