Anurag Chaudhary

About Anurag Chaudhary

A Persuasive, result oriented technology lead/ ServiceNow development professional with total 12 years of experience in managing delivery of large portfolio projects. Experienced Software Engineer with a demonstrated history of working in the information technology and services industry. Skilled in ServiceNow Development and Admin ITSM, ITBM, Intergrations, GRC and SecOps modules and applications, Linux, DBA, Internet Protocol Suite (TCP/IP), SQL, ActiveMQ and Windows Server. Strong engineering professional. Experienced in ServiceNow development and delivery management of complex projects using various methodologies (Agile, waterfall etc.) within time, budget & quality by design and development of proper project plan managing and mentoring personnel, helping developers resolve technical issues, monitoring and reviewing project progress. And serving as a liaison for internal stakeholders and client stakeholders.Closely working with clients’ stakeholder; managing relationship, involved in opportunity mining, solutioning and ensuring overall delivery of the project. Establish team metrics for success measurements, assisting in design of individual goals and professional growth plans and assist in recruiting efforts for the development and technology department.

Experience

1. Senior Application Architect

   IBM

   Apr 2024 — Present

   My primary responsibilities is to analyse/implement end to end GRC solutions and the requirements from the client, design and develop/build the requirements in software as a service on ServiceNow platform. Following are some responsibilities in different roles-In a business focused role- Closely working with clients’ stakeholders; managing relationship, involved in opportunity mining, requirement gathering, solutioning, and ensure the overall delivery of the project- Understand the clients requirement for a smooth flow of development in service now- Workshops to explain client the complete end to end process of Service Now- Building the design documents based on client’s requirements- Calculate the build effort estimates and product delivery- Understanding the risks, defects, dependencies associated with the process- Update client with daily progress and also demo the built solution on a weekly basis- Liaison between the team and the client to establish team metrics for success measurements.In a technology focused role- Analysing, building, validating functional specification of the clients requirements- Designing, building solutions in Service Now with ITSM, Integrations, ITBM, GRC- Building, configuring and customising solutions with Service Now’s OOTB process and fuctions such as incident, problem, change management, client scripts, business rules, ui policies etc- Delivering the elements of service now process through integration using MID servers, REST API- Facilitating sessions with the implementation team to define a successful solution.

Education

• Birla Institute of Technology and Science, Pilani

  Internship, Web Page, Digital/Multimedia and Information Resources Design

• J.D.C.Bytco Institute of Management Studies & Research, Nashik 422005

  High School Diploma, Science

  2007 — 2008

• Motivational Pathway

  Bachelor of Technology (BTech)

  2009 — 2013

• Centre for Development of Advanced Computing (C-DAC)

  Diploma of Education, Computer and Information Systems Security/Information Assurance

  2014 — 2014

• Xavier Institute of Management(XIM Bhubaneswar)

  Internship, System, Networking, and LAN/WAN Management/Manager

Skills

• Tcp/Ip
• Cisco Technologies
• Windows Server
• Ccna
• Network Design
• Switches
• Active Mq
• Servers
• Networking
• Snow Development and Administration
• Service Now Engineer
• Sql